Author Archive for Annabel Andrews

Ofgem launches Future Insights programme

Ofgem has today launched its Future Insights programme with the first in a series of discussion papers exploring the transformation of the energy system over the coming decades. With the Future Insights programme, Ofgem is planning to develop a strategic…

Number of energy complaints halved since 2014

The total number of energy complaints has halved since 2014, but customers who make a complaint are less satisfied with how their supplier handles it compared to two years ago, according to Ofgem’s biennial complaints survey.  The suppliers who came out worst…