https://www.newpower.info/2016/04/auto-switching-for-energy-customers-is-an-opportunity-we-must-get-it-right/ Expert information for all those invested in the UK's energy future Fri, 20 Feb 2026 08:08:27 +0000 hourly 1 http://wordpress.org/?v=3.6 https://www.newpower.info/2016/04/auto-switching-for-energy-customers-is-an-opportunity-we-must-get-it-right/#comment-1225 New Power Mon, 11 Apr 2016 08:37:14 +0000 http://www.newpower.info/?p=1420#comment-1225 Dr Tony West of Forward-curve says:
This automatic customer switching implies the choice is only about price. What about customer service?
Will there be controls to ensure suppliers can handle huge volumes of switchers because be definition, there will always be one supplier cheaper than the rest so all switchers will be directed to the same supplier. How will they manage their price risk?
What if this supplier goes bust, what chaos will this cause and what will that do for trust?

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