No turning back the tide of switchers
Consumers are becoming increasingly better informed and sophisticated: the internet gives them the tools to change and their expectations are driven by service they have experienced in other sectors.
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Citizens Advice: investing in onshore wind is best low-carbon value for customers
Excluding onshore wind from bidding for support available for low-carbon generation could add £30 million per year to the cost of meeting UK targets, and it should have access to a bigger subsidy pot than offshore wind, according to new research f
Ombudsman Services ‘should prepare for more analysis’
Ombudsman Services: Energy (OSE) received a mixed scorecard in a report by Lucerna for regulator Ofgem.
E.On pays £7.7 million redress
E.On has paid £7.7 million in redress to Citizens Advice's Energy Best Deal service, after Ofgem confirmed failings in how it dealt with customers after price rises in 2013 and 2014.
E.On launches pilot for smart pre-pay offering
E.On is trialling a “smart” pay as you go tariff for up to 30,000 customers who are currently on prepayment meters or pay on receipt of their bill.
Citizens Advice tells regulators: get tougher on energy networks
Networks are being overpaid and their regulators have not adjusted to changed economic circumstances, according to a new report from Citizens Advice.
Which? sets tests for CMA's conclusions
Consumer organisation Which? has set out five tests that it wants the Competition and Markets Authority findings on the energy industry to pass when it publishes preliminary conclusions on the energy market.