EV charging provider Pod and EV charging software supplier Electric Miles are the first to join a new flexibility compliance scheme for homes and microbusinesses, known as Flex Assure.
Flex Assure’s voluntary scheme, launched in December 2025 and backed by GB Distribution System Operators (DSOs) and NESO’s Power Responsive programme, has opened ahead of mandatory government licensing in late 2027.
The two providers have met the scheme’s standards including sales and marketing, customer communication and data handling. Customers with a flexibility contract with either provider can now also take up unresolved complaints with the Energy Ombudsman, with third party audits and ongoing checks to back up the process.
Charlotte Roniger, Scheme Manager at Flex Assure said “Trust makes or breaks a flexibility market. To turn idle capacity into real, on-demand power, providers need hard standards, transparency and solid consumer protection from the outset.”