Ofgem opens investigation into United Gas and Power and Hudson Energy

Ofgem has opened investigations into United Gas and Power, which acts on behalf of Hudson Energy Supply UK, and into Hudson Energy itself,  which is responsible for United’s actions.

United Gas and Power serves business customers. The investigation covers rules around billing, meter reading and communications, and specifically obligations to treat micro business consumers fairly. It is looking at  obligations concerning the requirement to bill based on meter readings, and notification of micro business consumer contract terms and other information.