Only 34 per cent of consumers trust energy suppliers, according to Which?

Only 34 per cent of consumers trust gas and electricity suppliers, and 31 per cent actively distrust energy suppliers, according to Which?’s latest consumer insight tracker. Some 63% of people are worried about energy prices

Which? is calling on the Competition and Markets Authority’s investigation into the energy market to deliver for customers. The consumer action group said that the energy bill cuts recently announced by the Big Six providers are “dwarfed by the savings customers could be making by switching to an alternative provider”.

Which? said that customers on standard tariffs with the Big Six providers would save just £30 a year, based on recently announced cuts. The same customers could save up to a £400 a year if they were to switch to the cheapest dual fuel deal on the market. Current estimates suggest only 12% of customers switch their gas provider.

Richard Lloyd, Which? executive director said: “Millions of people are still paying way over the odds for their energy and levels of switching, while increasing, are still woefully low. We would urge all consumers, especially those on a standard tariff with the Big Six, to switch to a cheaper deal today.

“The stakes are high for the outcome of the energy market investigation and consumers will be expecting action to protect the most vulnerable and bring about fairer energy prices.”

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